Financial Support 

 

Experiencing financial difficulty? We’re here to help you.

We understand that life doesn’t always go as planned. Whether you're facing job loss, illness, or other unexpected challenges, we're committed to supporting you through financial hardship — with compassion, flexibility, and respect.​ If you're having trouble keeping up with your Card repayments, we offer tailored assistance based on your individual situation.

 

What is Financial Hardship?

Financial Hardship is when you have difficulty meeting your financial commitments, such as paying off your credit card, mortgage or your utility bills. Financial hardship can be incredibly stressful and can negatively impact all aspects of our lives including work and family.​

 

The causes of financial hardship can be complex, but may include things like the loss of employment, decline in business revenue, illness or injury, relationship breakdown, natural disaster or higher costs of living. Other causes of financial hardship include financial abuse and problem gambling.​

 

If you are experiencing Financial Hardship and are unable to make your Card repayments, please contact the American Express Hardship Support team on 1300 660 562 (8:00am – 6:30pm, Monday-Friday AEST) or via Live Chat.

What is Financial Abuse?

Financial or economic abuse involves financial control or using money to hurt someone, including, but not limited to:​

  • Forcing someone to take on debts.​
  • Forcing or pressuring someone to sign documents.​
  • Stopping someone from getting a job or forcing them to do a job they don’t like.​
  • Making all the key financial decisions in a relationship.​
  • Applying for credit in someone’s name without their consent.​
  • Spending joint funds without the other person’s knowledge or consent.
  • Control of joint assets and debts to prevent another from leaving an abusive relationship.

Financial abuse is more common than you think and can happen to anyone regardless of age, gender or socioeconomic status.

 

Financial Abuse is often accompanied by feelings of shame or embarrassment which means victims are reluctant to talk about their situation. Rest assured that if you need to talk to American Express about your circumstances, they will be dealt with sensitively and confidentially.

 

If you are experiencing Financial Abuse and are unable to make your Card repayments, please contact the American Express Hardship Support team on 1300 660 562 (8:00am – 6:30pm, Monday-Friday AEST) or via Live Chat.

 

In addition to calling us, you may also find this resource helpful:

 

1800RESPECT is funded by the Australian Government to provide support for people experiencing, or at risk of experiencing, domestic or family violence. They are a confidential service available 24 hours a day, seven days a week.

 

If you are in immediate danger, contact the Police on 000.

 

What is Problem Gambling?

Gambling addiction is a common disorder. Problem gambling is the inability to resist impulses to gamble and difficulties in limiting money or time spent on gambling, which can lead to severe personal or social consequences. People with gambling disorders typically accumulate debt to support their addiction.

 

If you are struggling with problem gambling and are unable to make your Card repayments, please contact the American Express Hardship Support team on 1300 660 562 (8:00am – 6:30pm, Monday-Friday AEST) or via Live Chat​.

 

In addition to calling us, you may find these resources helpful:

 

Need financial or money advice?

You can receive free independent advice from a Financial Counsellor by contacting the National Debt Helpline on 1800 007 007.