Getting Started FAQs | Customer Service

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Getting Started

Find tools and information to help you get started with your American Express account

What information do I need to provide to complete an application for a Card?

What qualifications must I meet to get approved for a Card?

My application for a Card was declined for reasons I don't understand. What should I do?

If my application for a Card was declined, can I appeal the decision or re-apply?

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Getting Started

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Frequently Asked Questions

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Getting Started

Application Details

Application Status

Looking for something else?

Getting Started

Account Management

Payments

Benefits & Rewards

Banking

Security

Frequently Asked Questions

Chat with Us